Service Design & UX Design
01.Overview
Working with one of Australia's Big 4 banks, we designed a transformative approach to internal audit that leverages GenAI and automation to free auditors from repetitive manual tasks and enable them to focus on strategic analysis and risk assessment.
02.The Challenge
Internal auditors were spending 70% of their time on manual data collection, document review, and documentation compliance — work that provided little value and left minimal time for the complex analytical work that truly matters.
03.The Solution
Through extensive stakeholder workshops and user research, I worked with my team to design an AI-enhanced workflow that automates routine tasks while keeping humans in control of critical decisions. The solution included:
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Automated data extraction and preliminary analysis using GenAI
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Intelligent document summarisation and anomaly detection
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Streamlined review workflows with human oversight
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Dashboard for tracking audit progress and audit confidence scores
04.Projected Impact
I would love to share more details about this project,
so please reach out if you would like to see the full details!
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