PRODUCT & APP DESIGN

Fieldworker Mobility App

Fieldworker Mobility App

An end-to-end design engagement transforming a disconnected, multi-system experience into a single unified experience layer for a national infrastructure provider's technicians.

Role

Lead Product Designer

Duration

6 months (Ongoing)

Impact

From 5 legacy tools to 1 single app

Reduced 5 tools to 1 app

TOOLS

Figma, Figma Make

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01.Overview

I designed a modern, offline‑first fieldworker application as part of a large‑scale enterprise transformation program. The solution unifies work management, parts visibility, and job execution into a single SAP‑powered mobile experience that works consistently across hundreds of contract types.

02.The Challenge

Field technicians relied on multiple disconnected apps, resulting in duplicated effort, inconsistent workflows, and limited visibility of work orders and parts availability. Remote environments further amplified inefficiencies and reduced productivity.

03.The Solution

I designed a unified single experience layer that:

•

Consolidates all fieldwork capabilities into one mobile app

•

Provides offline‑first reliability

•

Standardises workflows across contracts

•

Uses a common semantic layer for consistent work order lifecycle management

04.Impact

50+

Participants across a 10 week testing strategy

5 → 1

Reduced app switching from 5 → 1

400+

50+

Contracts served by a single platform, replacing siloed points

Participants across a 10 week testing strategy

5 → 1

Reduced app switching from 5 → 1

400+

Contracts served by a single platform

I would love to share more details about this project,

so please reach out if you would like to see the full details!

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